Frequently Asked Questions
Everything you need to know about shopping with My Store
What are your shipping times and costs?
We offer standard and expedited shipping options. Standard shipping typically takes 3-7 business days, while expedited shipping takes 1-3 business days. Shipping costs are calculated at checkout based on your location and order weight.
What is your return policy?
You can return any unused and unopened items within 30 days of delivery for a full refund. Please contact our support team to initiate a return authorization and receive a prepaid shipping label.
Which payment methods do you accept?
My Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by destination and typically range from 7 to 21 business days. Please note that customs duties may apply.
How do I contact customer support?
Our dedicated support team is available via email at [email protected] or through our live chat feature on the website from Monday to Friday, 9:00 AM to 5:00 PM EST.